What is an account in PointsBank?
An account is a workspace that groups people, settings, and point activity. Each account has members with roles like owner, admin, or member.
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Frequently asked questions
What is a wallet?
A wallet is where your points balance is tracked. Wallet activity includes credits, debits, and transfers.
How are accounts and wallets related?
Each account membership gives you a separate wallet in that account. There is no shared account wallet, so your balance is tracked separately in each account you belong to.
Why do I see more than one account?
You can be a member of multiple accounts, such as different teams or organizations. Each account keeps its own memberships, settings, and point activity.
What happens when I switch accounts?
Switching accounts changes the context of what you view and do: members, balances, transactions, and rewards are shown for the selected account.
Can I transfer points between wallets?
Yes, if your permissions allow it. Transfers move points from one wallet to another and are recorded in transaction history.
Can my wallet balance go below zero?
No. The system prevents debits or transfers that would make your balance negative.